Curriculum

It Takes All Kinds

Learn how to build relationships by reading people, understanding yourself and adjusting your approach to gain commitments and improve communication. For years psychologists have broken human behavior into four quadrants. We refer to these as the Director, Expressive, Steady and Analytical behavioral characteristics.

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Learning Objectives

• Identify their behavioral style preference through self-assessment
• Appreciate the strengths and weaknesses inherent to each style
• Read style dominance in others and how to adjust appropriately
• Plan interactions according to style preferences
• Appeal to customer and co-workers based on the logic that is most important to them
• Avoid misinterpretation of reaction, intention and motivation of others

Key Skill Sets Introduced

• Behavioral Styles